How To Troubleshoot Common Smartphone Issues

Mary Joseph
Mary Joseph July 20, 2023
Updated 2023/07/23 at 10:38 AM
common smart phone issues

Despite reaching an advanced stage, smartphone technology is not flawless. There are still certain issues, such as short battery life, limited storage space, and poor performance, that we often hope to avoid.

Fortunately, there are simple solutions to these common mobile phone problems that can be implemented within minutes, without requiring external assistance. In this guide, we will address several familiar smartphone issues and provide recommendations on the fastest methods to resolve them.

Are you prepared? Hop aboard the bus and allow us to transport you on an exciting expedition!

How To Troubleshoot Common Smartphone Issues

Running Out Of Storage:

One of the ongoing challenges faced by people with mobile phones today is insufficient storage space. Regardless of whether your phone has a storage capacity of 128GB or more, it is likely to run out of space if you store a large amount of data on it.

However, in the present time, there is a solution that makes it almost unnecessary to store anything on your phone, let alone fill up the storage.

Even if you have only 32GB of storage or less, you can happily avoid the bothersome notifications about running out of storage space.

To begin with, we suggest using the Files by Google app from the Play Store to scan your device. This app provides information about the files taking up space on your phone and helps you easily delete them.

Additionally, it is advisable to remove any unnecessary apps, videos, and files from your device.

Furthermore, you can back up your photos (and videos) to the cloud using Google Photos. This allows you to delete the large files stored locally and reduce storage usage. Moreover, your photos (and videos) will be permanently saved in the cloud and synchronized across all your devices that are signed in with your Google account.

Lastly, you may want to consider transferring your files to an SD card to alleviate the storage burden on your phone.

A Short Battery Life:

We cannot stress enough how delightful it is to go through an entire day without feeling frustrated by the low battery warning.

Although the battery specifications play a significant role in determining the battery life, it ultimately comes down to how you utilize your phone, particularly the screen and other related activities.

To begin with, you can decrease the brightness of your screen. You can easily find the brightness slider in Quick Settings by swiping down twice from the top of your phone screen. The brighter your screen is, the more quickly it drains your battery.

If you prefer not to constantly adjust the brightness based on different lighting conditions, you can enable Adaptive Brightness.

This feature automatically adjusts your screen brightness according to the lighting conditions of your surroundings. You can locate the Adaptive Brightness option (A) next to the brightness slider or in Settings under Display > Adaptive Brightness.

Additionally, you should also reduce your screen timeout to ensure that your display doesn’t consume unnecessary battery when it’s not in use.

Slow Phone:

Many of us feel frustrated when our phone operates slowly, as it can negatively impact our day. However, you’ve come to the right place, as there are various ways to address this issue.

In most instances, improving the performance of a sluggish phone involves implementing the tips mentioned earlier in this article, as well as those that will be discussed later.

These methods encompass actions such as freeing up storage space, removing unnecessary apps, minimizing background tasks and applications, and more.

Additionally, there’s another effective approach: adjusting the duration of your phone’s animations. This simple tweak can significantly enhance the speed of your device.

Finding the option to decrease your phone’s animation duration directly in the device settings app can be a challenge. Instead, you will have to explore the developer options to discover a helpful workaround.

Follow these steps to achieve it:

  • Begin by activating the Developer option:
  • Launch the Settings app.
  • Locate the My Phone section (or go to System → About Phone, depending on your device manufacturer’s setup).
  • Within this section, locate the tab named Build number and tap on it repeatedly seven times.
  • After tapping seven times, a prompt will appear asking you to confirm your screen lock. Confirm it and then patiently wait to test out your newfound trick.


While it is normal for your smartphone to generate heat during use, it should not reach the point where it feels excessively hot. Do you understand?

If your phone becomes too hot while charging, it is advisable to avoid using it during that time. Additionally, ensure that the phone is kept at room temperature while it is being charged.

Furthermore, it is important to avoid running applications that require a lot of CPU and GPU power for extended periods. If you enjoy playing games, make sure to take breaks between gaming sessions to allow your phone to cool down. Similarly, it is essential to minimize the number of resource-intensive tasks running in the background.

Ultimately, the main point is to allow your phone to rest when it becomes hot. Continuously using a hot phone can potentially cause more harm than good. If the issue persists, it may be necessary to consult a technician.

Connectivity Issues:

Unlike the typical mobile phone issues that people often encounter, experiencing connection problems is not particularly significant. However, the good news is that you can easily resolve this problem in less than 2 minutes.

Whether you are struggling to connect to mobile data, a  Wi-Fi Network network, or a Bluetooth device, enabling Airplane mode for a minimum of one minute provides a reliable solution.

Follow these steps to do so:

  • Find the Airplane toggle located in your Quick Settings panel.
  • Activate Airplane mode and leave it on for at least 1 minute.
  • Deactivate Airplane mode and attempt to reconnect to the network.
  • If this method doesn’t resolve the issue, we suggest either restarting your device or contacting your network provider.

A Phone Or App Crashing:

Experiencing app and phone crashes is a common issue on mobile phones, regardless of how expensive your phone may be. This occurs because developers frequently make changes, which can sometimes result in malfunctions.

However, your phone stores certain app data in its cache for future use. Unfortunately, when this data becomes corrupted, it can cause apps to crash. In such cases, you can resolve the issue by clearing the cache data for the specific app. Follow these steps:

Find the problematic app in your app drawer. For example:

  • Long press on its icon.
  • Select “App info” (on some devices, this button may be represented differently).
  • Find and hit the “Storage & cache” link on the app’s information page.
  • Choose the “Clear cache” option.
  • Go back one step and tap the “Force Stop” button to close the app completely.
  • Try using the app again to see if it continues to misbehave. If the issue persists, you may need to tap the “Clear data” button as well.

Blurry Camera:

There is no denying that smartphones have taken over the role of digital cameras for a large number of individuals. Nevertheless, it can be quite disheartening to discover that your phone captures subpar photos unexpectedly.

In such instances, the reason behind this issue may be a dirty camera lens on your phone. To resolve this, simply obtain a soft cloth and gently wipe the glass covering the camera.

If cleaning the lens does not rectify the problem, then it is advisable to seek assistance from a technician.

An Unresponsive Or Frozen Phone:

Just picture the scenario where your phone suddenly becomes unresponsive while you’re in the midst of an important task. I’ve personally experienced this, and it’s undeniably one of the most exasperating mobile phone issues that many people encounter.

When your phone reaches this unresponsive state, you’re left with no other option but to restart it. However, the challenge arises when the screen is completely frozen. Thankfully, there’s a clever solution.

For the majority of Android devices, you can initiate a restart by pressing and holding the power button for approximately 10 seconds or longer. This action triggers the device to reboot, effectively resolving the problem of it being stuck.

An Unresponsive Or Unchargeable Phone:

Another unfavourable situation that can occur with a smartphone is when it fails to power on or charge. Despite your efforts, the phone remains unresponsive, resembling a useless object like a brick.

However, if you encounter this problem, there is no need to panic. There are two aspects you should address for troubleshooting: the charger/charging port and the phone itself.

Begin by understanding the process of cleaning the charging port. Essentially, you can use a toothpick to remove any debris lodged inside the port. When the charging port is defective, your phone may not charge properly. However, a gentle cleaning might resolve the issue.

Next, verify that your charger is functioning correctly and then allow your phone to charge for a period of time. If the battery was completely drained earlier, it may take a while to recharge. Therefore, you can let it charge while you attend to other tasks.

Hardware Issues:

The final smartphone problems we will discuss pertain to hardware defects. These encompass issues such as inadequate battery life, shattered screens, malfunctioning audio hardware, damaged camera lenses, and others.

As you may already be aware, these problems cannot be resolved independently. Consequently, it is necessary to locate the authorized service centre affiliated with your smartphone brand in order to rectify these issues.

Hardware defects constitute the remaining common problems encountered with smartphones. These problems include issues like subpar battery performance, cracked screens, malfunctioning audio components, damaged camera lenses, and various other malfunctions.

It is important to note that these particular problems cannot be fixed by the users themselves. Consequently, it becomes essential to identify the official repair centre associated with your smartphone brand to address these issues effectively.


In the end, it’s not possible to resolve every issue with your smartphone independently. Certain problems, particularly those related to hardware and certain software issues, necessitate the expertise of a skilled technician.

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